Managing Quality: Operations 06.07 (Express Exec) Paperback – April 3, 2002 Authors: Amy Zuckerman and Ned Hamson

https://www.amazon.com/Managing-Quality-Operations-06-07-Express/dp/1841122211/ref=sr_1_3?dchild=1&keywords=ned+hamson&qid=1632929791&s=books&sr=1-3

Fast track route to mastering quality management

Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process

Examples and lessons from some of the world’s most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum

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