The employee who hands out our number tells me that I don’t have an appointment. I show him a message from the Interior Ministry asking me to confirm my appointment, which I have done. The employee hands me another number and orders me to wait for my turn to be called. An hour later, at 2:30 p.m., the information desk calls my name and informs me that my appointment was at 11:45. I tell the man at the desk that I was unable to get through due to the overcrowding outside. He hands me another number and asks me to wait, again, for my name to be called.